Privacy Policy

ACEPATH PTE. LTD. ("ACEpath," "we," "us," or "our") operates the ACEpath service available at acepath.ai. This Privacy Policy explains how we collect, use, share, and protect information when you use our websites, applications, and related services.

By using ACEpath, you acknowledge the practices described here. If you do not agree with this policy, please do not use the service.

We collect information you provide, information generated by your use of ACEpath, and information from service providers.

You may choose not to provide some information, but this can limit features such as account recovery, saved learning history, or personalized recommendations.

The app presents the following account and data controls. Some actions require confirmation and identity verification before they can be completed.

• Device profile. ACEpath creates and stores an installation identifier to maintain device-level service continuity, support guest use, and associate app activity with your account when appropriate. We do not use this identifier for cross-app advertising or tracking.
• Saved question photos. Remove individual items from History.
• Download my data. Request an export of your account and check history.
• Delete account data. Review the deletion request before confirming it.

Updates to this Privacy Policy do not require an App Store release.

• Provide, maintain, and secure ACEpath, including account authentication and saved learning activity.
• Process submitted questions, handwritten work, and answers to provide grading, diagnostics, and explanations.
• Personalize recommendations and improve the clarity and usefulness of the learning experience.
• Process subscriptions, restore purchases, prevent fraud, and provide transaction support.
• Measure Google Ads campaign performance and attribute conversions where you have allowed advertising measurement.
• Respond to questions, send service notices, and provide product or security updates.
• Understand service performance, troubleshoot failures, and improve reliability and safety.
• Comply with applicable law, enforce our terms, and protect the rights and safety of users and ACEpath.

Google Ads is used for campaign measurement and conversion attribution only. We do not send personal data to Google for personalized advertising, build advertising profiles from educational content or learning data, or use the data of users under 18 for commercial advertising.

We share information only when necessary to operate the service, comply with law, or with your direction.

• Service providers. We use third-party service providers for authentication, cloud infrastructure, AI processing, payment and subscription management, analytics, and customer support. These providers may process information on our behalf only as necessary to provide their services.
• Safety and legal reasons. We may disclose information to comply with legal process, respond to lawful requests, or investigate fraud, abuse, or security incidents.
• Business transfers. Information may transfer as part of a merger, acquisition, financing, or sale of assets, subject to applicable privacy obligations.
• With your consent. We share information when you ask us to or otherwise give us permission.

Our service providers are not permitted to use your personal information for their own unrelated advertising.

ACEpath is not directed to children under 13, and we do not knowingly collect personal information from a child under 13. If you believe a child has provided personal information, contact us at privacy@acepath.ai so that we can investigate and delete it where appropriate.

Users aged 13–17 should use ACEpath with the involvement of a parent or guardian where required by local law. We aim to collect only the information needed to provide the service. We do not use data about users under 18, including educational data, for commercial advertising, targeted advertising, or advertising profiles, and do not knowingly sell it.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you and request a copy.
• Correct inaccurate or incomplete information.
• Request deletion of your information, subject to legal and operational exceptions.
• Request portability of information you provided to us.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing, where provided by applicable law.

California residents may have additional rights under the CCPA/CPRA, and individuals in the EEA, UK, or Switzerland may have rights under applicable data-protection laws. To make a request, email privacy@acepath.ai. We may verify your identity before completing a request.

We use administrative, technical, and organizational safeguards designed to protect your information. These measures may include TLS in transit, encryption at rest, access controls, least-privilege permissions, review processes, monitoring, and incident-response procedures.

No method of transmission or storage is completely secure. If we confirm a breach that affects your rights, we will provide notice as required by applicable law; our standard incident process aims to notify affected users promptly and, where applicable, within 72 hours of confirmation.

We retain information only for as long as reasonably necessary for the purposes described in this policy.

When you delete your account, we aim to delete or anonymize associated information within 30 days, except where we must retain it for legal, security, fraud-prevention, or dispute-resolution purposes.

ACEpath may link to third-party websites or integrate third-party services. Their privacy practices are governed by their own policies, not this one. Review those policies before providing information to a third party.

ACEpath uses AI-assisted systems to help analyze submitted work, identify possible errors, generate explanations, and suggest learning next steps. Results can be incomplete or incorrect and should be reviewed thoughtfully.

We may update this policy as our service or legal obligations change. For material changes, we will provide notice by email or through the service, typically at least 14 days before the change takes effect where practical. The updated policy will show a new "Last Updated" date.

For privacy questions, requests, or concerns, contact the appropriate team below. We aim to acknowledge privacy requests promptly and will respond within the period required by applicable law.

Residents of states with comprehensive privacy laws may have additional rights, including the right to know, access, correct, delete, opt out of certain sales or targeted advertising, and appeal a privacy-request decision. ACEpath does not sell personal information or share it for cross-context behavioral advertising.

To exercise an applicable right, contact privacy@acepath.ai. We will not discriminate against you for exercising a privacy right.